Lesson 1 of 3
Research before design
User research investigates needs, contexts and barriers. Recruit people with varied experiences, including disabled users. Obtain consent and avoid collecting unnecessary personal information.
Separate observations from assumptions. A problem statement describes a user, a need and its context, without deciding the solution too early.
Put it into practice
Write a problem statement for a student booking accommodation.
Key takeaway
Design decisions should reflect evidence, not assumptions.